For hospital social workers
Updated May 2026

Discharge-to-outpatient handoff in one phone call.

Restoration Recovery is a CARF-accredited outpatient addiction treatment provider with four clinics across Southeast Tennessee and North Georgia. We accept discharge handoffs from inpatient detox, inpatient psychiatric stabilization, residential rehab step-downs, and post-acute medical hospitalizations where ongoing MAT is part of the discharge plan.

Discharge handoff workflow

1. Call 423-498-2000 from the floor. Ask for the intake coordinator. Identify your hospital, the discharge date, and the patient's medication regimen at discharge.
2. Verify insurance during the call — takes ~5 minutes. We confirm in-network status, copay, and any prior-auth needs.
3. Patient signs 42 CFR Part 2 release authorizing communication back to the hospital social work team. We provide standard ROI forms; patient can also sign at the first visit.
4. We schedule the first appointment at the clinic closest to the patient's residence — typically same-week, often within 2–3 days. The patient leaves discharge with the appointment time, address, and bridge prescription if needed.

What we treat

• Opioid use disorder — Suboxone (daily), Sublocade (monthly injection), Brixadi (weekly/bi-weekly/monthly injection)
• Alcohol use disorder — Vivitrol (monthly injection), Acamprosate (daily oral)
• Kratom and 7-OH dependence — buprenorphine-family medications
• Stimulant, benzodiazepine, and cannabis use disorders — counseling, peer support, behavioral therapies
• Group IOP, behavioral health, and psychiatric care at the Chattanooga flagship for higher-acuity patients
• Integrated Hepatitis C treatment at all four clinics

What we do NOT offer (refer elsewhere first)

No medical detox, no PHP, no residential, no inpatient psychiatric care. Patients still in active medical withdrawal or acute psychiatric instability need stabilization at a higher level of care first; we receive the step-down handoff once the patient is stable for outpatient.

Clinic schedule

Contact & credentials

Intake line

423-498-2000 · M–F 9:00 am–4:30 pm CT

Secure fax

423-498-2001 (discharge summary + Part 2 ROI)

Provider hub

restoration-recovery.com/for-providers

Authorized contact

Michelle Paolucci, Facility Director

NPI

1770011652 (organization)

Accreditation

CARF International, Three-Year Accreditation

Licensure

TDMHSAS (TN clinics) · DBHDD (Ringgold GA)

Referral Information
Fax to 423-498-2001

Print this page, complete by hand, and fax to 423-498-2001. Cover sheet should include the referring partner’s name and a callback number. The 42 CFR Part 2 release at the bottom is optional but speeds clinical communication back to your office — the patient may also sign at the first visit.

Patient information

Patient name

Date of birth

Patient phone

Best time to call

Insurance carrier

Member ID

Clinical summary

Primary substance(s) of concern

Urgency (same-day / this week / routine)

Date of referral

Brief clinical context (current meds, recent ED or inpatient stay, withdrawal status, prior MAT, co-occurring conditions):

Preferred clinic

☐ Chattanooga (Mon–Fri) ☐ Cleveland (Tue/Thu) ☐ Soddy-Daisy (Mon/Wed) ☐ Ringgold, GA (Fri) ☐ Closest to patient — we’ll choose

Referring partner

Your name & title

Facility or agency

Callback phone

Callback fax

Email (optional, post-ROI)

42 CFR Part 2 release of information — optional

By signing below, the patient authorizes Restoration Recovery, PLLC to disclose treatment status, attendance, and clinical detail back to the referring partner named above for the purpose of care coordination. Disclosure scope is limited to: treatment engagement, medication regimen, attendance, and clinical milestones relevant to the referral. This release expires one year from the date signed unless revoked earlier in writing. The patient may also sign at the first visit.

Patient signature

Date signed

Witness (if available)

Fax this completed page to 423-498-2001. We call the patient (or the referring partner if the workflow requires it) within one business day. Questions? 423-498-2000, M–F 9:00 am–4:30 pm CT.