For referral partners · Updated September 2026
Refer a patient to Restoration Recovery
We see referred patients for outpatient addiction treatment at four clinics in Tennessee and North Georgia. Psychiatric medication management is provided by our Chattanooga clinic.
Intake
423-498-2000
Monday–Friday, 9:00 am–4:30 pm Eastern Time
Send a referral
Online referral
Fill in the referral form below with the patient’s contact details and yours. Send records only if the patient has already signed an authorization to share them. If you’re not sure what you can send, call intake.
What happens next
From referral to follow-up
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Send the referral
Use the online form or fax sheet. Include a direct contact for your team and the service being requested.
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We set up the visit
Intake goes over coverage and clinic openings with the patient, or with someone on your team the patient has signed a release for, and books the first visit.
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Stay in touch
If the patient has already signed an authorization to share them, send their current medication list and relevant records. We’ll agree with your team on how to keep each other updated, within what the patient has authorized.
If the patient needs to be seen soon, call intake as well as sending the form or fax. We never prescribe without seeing the patient and completing the full new-patient process.
Tennessee and North Georgia
Choose the clinic for the care requested
Outpatient addiction treatment and individual counseling are available across the four clinics. The first visit is in person; intake can discuss telemedicine for follow-ups.
| Clinic | Clinic days | Care available |
|---|---|---|
| Chattanooga → | Monday–Friday | Oral and injection visits, IOP, psychiatric medication management |
| Cleveland → | Tuesday & Thursday | Oral and injection visits; IOP and psychiatric care from our Chattanooga clinic |
| Soddy-Daisy → | Monday & Wednesday | Oral treatment; injections at our Chattanooga, Cleveland, or Ringgold clinic. IOP and psychiatric care from our Chattanooga clinic. |
| Ringgold → | Friday | Oral and injection visits; IOP and psychiatric care from our Chattanooga clinic |
Clinic hours: 9:00 am–4:30 pm Eastern Time on the days shown. Check insurance and coverage →
Before you refer
What we don’t offer, and what to do instead
Restoration Recovery is an outpatient provider. Patients who need the levels of care below should be stabilized first. Once they are stable enough for outpatient care, we can take the handoff.
Medical detox
Patients whose withdrawal needs medical management (alcohol withdrawal with seizure risk, severe benzodiazepine withdrawal, or withdrawal from several substances at once) should be stabilized in an emergency department or inpatient detox first.
Partial hospitalization and residential care
We do not offer partial hospitalization (PHP), residential, or sober-living programs. We can take the step-down handoff once residential care is complete.
Inpatient psychiatric care
Patients in acute psychiatric crisis (suicidal thoughts with a plan, psychosis, mania) need inpatient psychiatric stabilization. Once stable, they can continue addiction treatment with us.
For your team
Referral guides by setting
There’s one guide each for drug courts, emergency departments, hospitals, and public-health programs. The last link is our page for veterans, which covers TRICARE and working with VA care coordinators.
Privacy
How patient information is shared
42 CFR Part 2
All substance use disorder records are protected under 42 CFR Part 2. We can share clinical information about a patient with your team only after the patient signs a Part 2 release. Patients sign the release at their first visit.
HIPAA
Standard HIPAA Privacy and Security rules apply to all protected health information. Once the release is signed, we can share records with your team by secure fax (423-498-2001) or encrypted email.
Credentials
Accreditation and licensure
CARF accreditation
Three-Year Accreditation from the Commission on Accreditation of Rehabilitation Facilities for outpatient addiction treatment.
Buprenorphine prescribing
SAMHSA-registered office-based opioid treatment. Our clinicians prescribe buprenorphine under standard DEA registration, as the 2023 MAT Act allows.
State licensure
TennCare-credentialed and TDMHSAS-licensed for the three Tennessee clinics; DBHDD-licensed for the Ringgold, GA clinic.
NPI
Organization NPI 1770011652.
Authorized official
Michelle Paolucci, Facility Director.
Referral questions
Talk with intake about referring patients
Call 423-498-2000 to discuss referral procedures, release-of-information forms, and communication with your team.
Fax 423-498-2001
How quickly can my patient be seen?
We try to reach your patient within 24 hours of receiving a referral, and the first appointment can be as soon as the same day. The first visit is in person at one of our clinics and takes about 2 to 3 hours.
Can I discuss a referral before sending patient records?
Yes. Call 423-498-2000 and ask for intake. We can talk through the service you're requesting, which clinic to use, and what information we'll need.
What information should accompany a referral?
Include the service you're requesting, contact details for the patient and your team, insurance information, and relevant records. Send records only if the patient has already signed an authorization to share them. If you're not sure what you can send, call intake.
Can a resident of a housing or treatment program receive medication management?
Yes. We can provide outpatient addiction and psychiatric medication management for residents of housing, residential, and inpatient programs. The first visit is at one of our clinics; follow-ups can be by telemedicine. Psychiatric care is provided by our Chattanooga clinic.
Who picks the clinic and appointment time?
Intake does, with the patient or with someone on your team the patient has already signed a release for. The choice depends on the care requested, which clinic the patient prefers, and which clinic has an opening. The first visit is in person; follow-ups can be in person or by telemedicine. We never prescribe without seeing the patient and completing the full new-patient process. IOP and psychiatric care are provided by our Chattanooga clinic.
What patients should I not refer?
Patients in active withdrawal that needs medical management (alcohol withdrawal with seizure risk, severe benzodiazepine withdrawal, polysubstance withdrawal); patients who need residential, partial hospitalization (PHP), or inpatient psychiatric care; and patients with acute medical instability that needs emergency evaluation. Once the patient is stable, we can take the step-down handoff.
How does Part 2 release work for court-ordered patients?
The patient signs a 42 CFR Part 2 release at their first visit, authorizing disclosure to the named court or probation officer. The release lists the categories of information and how long it lasts. We can issue compliance documentation (attendance, drug screens, treatment plan summary) on the court's preferred schedule.
Do you accept patients who are still using when they call?
Yes. For most opioid use disorder cases, active use is expected at intake. The patient leaves the first visit with a Suboxone prescription, and the provider explains when to take the first dose at home.
Can my patient see a different clinic than the one closest to them?
Yes. Patients can be seen at any of our four clinics, which share one medical record, one intake team, and the same treatment protocols. The most common case is a patient who lives near Cleveland, Soddy-Daisy, or Ringgold but comes to Chattanooga for IOP, behavioral health, or a particular injection schedule. Chattanooga is the only clinic with group IOP, behavioral health and psychiatric care, and it hosts on-site NA support groups.