How do I refer a patient to Restoration Recovery?

Three paths: (1) call 423-498-2000 and ask for the intake coordinator; (2) send a secure fax to 423-498-2001 with the patient's contact information and a brief clinical summary (a signed 42 CFR Part 2 release of information from the patient is required for any clinical communication back to the referring provider); (3) use the referral form on the for-providers page. Same-week first appointments are available in most cases.

What patients is Restoration Recovery best suited to receive?

Adults with opioid use disorder (including severe OUD, fentanyl exposure, prescription-pill dependence, and kratom or 7-OH dependence), alcohol use disorder, and most non-opioid substance use disorders who are clinically stable enough for outpatient care. We provide medication-assisted treatment with Suboxone, Sublocade, Brixadi, Vivitrol, and Acamprosate; individual counseling and peer support across all four clinics; Group IOP and behavioral health and psychiatric care at the Chattanooga flagship; integrated Hepatitis C treatment; and telehealth follow-ups across Tennessee and Georgia. Patients requiring acute medical detox, residential rehabilitation, partial hospitalization, or inpatient psychiatric care need a higher level of care than we provide.

What insurance do you accept?

Tennessee clinics: TennCare (BlueCare, UnitedHealthcare Community Plan, Wellpoint), traditional Tennessee Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, UnitedHealthcare commercial, Humana, Tricare, and traditional Medicare plus most Medicare Advantage plans. Ringgold GA clinic: CareSource Georgia plus the new-for-2026 Georgia Medicaid CMOs (Humana Healthy Horizons of GA, Molina Healthcare of GA, UnitedHealthcare Community Plan GA), commercial plans, and Medicare. Self-pay is also available at all four clinics. Insurance verification is part of the intake call and takes about five minutes.

Do you provide medical detox or inpatient care?

No. Restoration Recovery is an outpatient provider only. We do not offer medical detox, partial hospitalization (PHP), residential rehabilitation, or inpatient psychiatric care. Patients in active withdrawal who require medical management of withdrawal symptoms — particularly alcohol withdrawal with seizure risk and benzodiazepine withdrawal — should be stabilized in an ED or inpatient detox setting before being referred to outpatient MAT. Once a patient is medically stable, we are well-suited to receive the handoff for ongoing buprenorphine, naltrexone, or acamprosate maintenance.

Are you 42 CFR Part 2 compliant?

Yes. Restoration Recovery is a federally-defined Part 2 program and complies with 42 CFR Part 2 for all substance use disorder records. Clinical communication back to a referring provider, drug court, or other third party requires a signed Part 2 release of information from the patient that specifically authorizes the disclosure. We can provide standard release forms and walk patients through the consent process at intake.

For Healthcare Providers & Referral Partners

How to refer a patient

Referrals come through three paths. All three reach the same intake team. Same-week first appointments are available in most cases.

1. Phone

Call 423-498-2000 Monday through Friday, 9:00 am to 4:30 pm Central Time, and ask for the intake coordinator. The call typically takes five to ten minutes and covers patient location preference, insurance, urgency, and any clinical context the referring partner wants to share. We can hold a same-week appointment slot at the end of that call. After-hours calls go to voicemail and are returned the next business morning.

2. Secure fax

Send referral packets to 423-498-2001. The cover sheet should include the referring partner's name and callback number. For any patient clinical content (assessment notes, medication lists, prior treatment summaries) we need a signed 42 CFR Part 2 release of information from the patient before we can communicate clinical detail back. Standard ROI forms are available on request and can be filled out at the patient's first visit if not already obtained.

3. Referral form

Use the referral form at the bottom of this page to ask our intake team to reach out to a patient on your behalf. The form does not collect patient PHI — it captures the referring partner's contact information so we can call you to coordinate. The patient's information stays with you until ROI is signed.

For court-mandated cases specifically

Drug courts, recovery courts, mental health courts, and probation officers can refer defendants for either treatment placement or for a court-ordered drug and alcohol assessment ($150 cash, same-week, written report included). For ongoing treatment compliance documentation — attendance verification, drug screen results, treatment plan summaries — a Part 2 release authorizing the court is required. We can issue compliance documentation per the court's preferred cadence (weekly, monthly, or per hearing).

Geographic coverage and clinic schedule

Restoration Recovery operates four clinics across the Greater Chattanooga metro and Southeast Tennessee. The Chattanooga flagship is the highest-acuity site and operates five days a week; the three sub-clinics are scoped for ongoing maintenance and operate two or one day per week. All four clinics share the same medical record system, intake team, and treatment protocols.

Restoration Recovery clinic schedule and primary catchment.
Clinic	Address	Days & hours	Primary catchment
Chattanooga (flagship)	6141 Shallowford Rd, Suite 100 Chattanooga, TN 37421	Mon–Fri, 9:00 am – 4:30 pm	Hamilton County, East Brainerd, Hixson, Ooltewah, East Ridge
Cleveland	2130 Chambliss Avenue NW Cleveland, TN 37311	Tue & Thu, 9:00 am – 4:30 pm	Bradley, McMinn, Polk, Meigs counties
Soddy-Daisy	210 Walmart Drive, Suite 100 Soddy-Daisy, TN 37379	Mon & Wed, 9:00 am – 4:30 pm	Hamilton County north, Sequatchie, Bledsoe, Rhea, Marion
Ringgold	4962 Battlefield Pkwy Ringgold, GA 30736	Fri, 9:00 am – 4:30 pm	Catoosa, Whitfield, Walker, Dade counties (NW Georgia)

For patients in counties outside these primary catchments, telehealth follow-up after an in-person first visit is available across Tennessee and Georgia, which can dramatically reduce travel burden for patients in rural counties such as Sequatchie, Polk, Meigs, Bledsoe, Whitfield, or Walker. The first visit must be in person per DEA controlled-substance prescribing rules; subsequent visits can be telehealth.

What we treat and how

Restoration Recovery offers the full standard outpatient treatment toolkit for opioid use disorder and alcohol use disorder, plus counseling-only pathways for substances without an FDA-approved medication.

Medication-assisted treatment (MAT)

For opioid use disorder: Suboxone (daily sublingual film or tablet, self-administered at home), Sublocade (once-monthly subcutaneous injection administered in clinic), and Brixadi (weekly, bi-weekly, or monthly injection administered in clinic). We do not dispense methadone — we are an OBOT clinic, not an OTP. Patients whose clinical situation is best served by methadone can find SAMHSA-certified OTPs through FindTreatment.gov; see our companion guide on methadone vs Suboxone for the clinical comparison.
For alcohol use disorder: Vivitrol (once-monthly intramuscular injection administered in clinic) and Acamprosate (daily oral, self-administered). Vivitrol is scoped to alcohol use disorder at our clinics; per FDA labeling and clinical practice, we evaluate Vivitrol candidacy on a case-by-case basis with attention to the seven-to-fourteen-day opioid-free interval required before the first dose.
For kratom and 7-OH dependence: buprenorphine-family medications (Suboxone, Sublocade, Brixadi) per the same OUD protocol; kratom's mu-receptor activity is buprenorphine-responsive. See our kratom addiction treatment page for clinical detail.
For stimulant use disorder, benzodiazepine use disorder, and cannabis use disorder: no FDA-approved MAT; we provide individual counseling, peer support, behavioral therapies, and Group IOP for higher-acuity patients. For benzodiazepine use disorder specifically, medically supervised tapering is offered for patients clinically appropriate for outpatient taper.

Counseling, peer support, and IOP

Individual counseling and certified peer support at all four clinics
Group Intensive Outpatient Program (IOP) at the Chattanooga flagship — nine to twelve hours per week of structured group programming for higher-acuity patients
Behavioral health and psychiatric care at the Chattanooga flagship for co-occurring conditions (anxiety, depression, PTSD, bipolar)

Integrated medical care

Integrated Hepatitis C treatment at all four clinics — we screen, evaluate, and treat HCV with direct-acting antivirals (Epclusa, Mavyret) alongside MAT, removing the typical multi-specialty handoff that fragments care for IV-using patients
Telehealth follow-ups across Tennessee and Georgia after an in-person first visit, per the DEA's 2025 permanent rule on buprenorphine telehealth

Court-ordered drug and alcohol assessments

$150 cash, same-week scheduling, written report included. Assessments use the DSM-5 Substance Use Disorder criteria plus COWS for opioid-related cases. Reports can be addressed directly to the requesting court, attorney, probation officer, or DCS caseworker per the patient's signed Part 2 release.

What we don't offer (and what to do instead)

Restoration Recovery is an outpatient provider only. The following levels of care are outside our scope; patients needing them should be stabilized or referred elsewhere first, and we are well-suited to receive the handoff once the patient is medically and clinically stable for outpatient.

Medical detox. Patients in active withdrawal requiring medical management of withdrawal symptoms — particularly alcohol withdrawal with seizure risk, severe benzodiazepine withdrawal, or polysubstance withdrawal — should be stabilized in an ED or inpatient detox setting before referral. Once medically stable, the handoff to outpatient MAT is straightforward.
Partial hospitalization (PHP) and residential rehabilitation. We do not offer PHP, residential, or sober-living programs. Patients needing residential level of care can be referred to in-network residential programs in the region; we are happy to receive the step-down handoff once residential is complete.
Inpatient psychiatric care. Patients in acute psychiatric crisis (suicidal ideation with plan, psychosis, mania) need inpatient psychiatric stabilization. Once stable, we provide outpatient behavioral health and psychiatric care at the Chattanooga flagship for ongoing co-occurring care.
Buprenorphine bridge in the ED. ED partners initiating buprenorphine at the bedside (per the ASAM National Practice Guideline ED induction protocol) can refer the patient to us for next-business-day continuation. We accept post-overdose ED handoffs as a routine workflow.

Insurance accepted

Coverage spans TennCare, traditional Medicaid, commercial plans, Tricare, traditional Medicare, Medicare Advantage, and Georgia Medicaid CMOs. Self-pay is also available at all four clinics.

Insurance plans accepted at Restoration Recovery.
Plan family	Specific carriers accepted
TennCare (TN Medicaid)	BlueCare (BCBS-TN), UnitedHealthcare Community Plan, Wellpoint (formerly Amerigroup TN)
Commercial TN	BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, UnitedHealthcare commercial, Humana, Tricare
Medicare	Traditional Medicare, plus Medicare Advantage (Aetna MA, BCBS BlueAdvantage, Cigna MA, Humana MA, UnitedHealthcare MA)
Georgia Medicaid (Ringgold)	CareSource Georgia (incumbent retained 2026), Humana Healthy Horizons of GA (new 2026), Molina Healthcare of GA (new 2026), UnitedHealthcare Community Plan GA (new 2026)
Self-pay	Available at all four clinics; pricing transparent at intake

Insurance verification takes about five minutes during the intake call. For court-mandated patients on TennCare, verification typically confirms full MAT coverage with $0 copay; the BESMART benefit specifically covers buprenorphine for TennCare patients with prior-authorization-free access on most formulations.

Accreditation and regulatory compliance

CARF International accreditation. Restoration Recovery holds Three-Year Accreditation from the Commission on Accreditation of Rehabilitation Facilities for outpatient addiction treatment.
SAMHSA-registered office-based opioid treatment. Our clinicians prescribe buprenorphine under standard DEA registration as authorized by the MAT Act 2023 (X-waiver eliminated). DEA-registered for Schedule III prescribing.
42 CFR Part 2 compliant. All substance use disorder records are protected under 42 CFR Part 2. Disclosure of any clinical information requires a signed Part 2 release of information from the patient. We can provide standard ROI forms on request.
HIPAA compliant. Standard HIPAA Privacy and Security rules apply to all PHI. Secure fax (423-498-2001) and encrypted email channels available for clinical exchange post-ROI.
State licensure. TennCare-credentialed and TDMHSAS-licensed for the three TN clinics; DBHDD-licensed for the Ringgold GA clinic.
NPI: Organization NPI 1770011652. Authorized official: Michelle Paolucci, Facility Director.

Audience-specific referral one-pagers

Single-page handouts you can print, email, or hand to a colleague. Each is scoped to the specific workflow concerns of that audience.

For drug courts Drug court & recovery court coordinators Court-ordered assessment workflow ($150 cash, same-week), Part 2 release for compliance documentation, treatment placement options. Open one-pager → For hospital EDs Emergency department case managers Post-overdose handoff protocol, ED-initiated buprenorphine continuation, next-business-day appointment workflow. Open one-pager → For hospital social work Hospital social workers & discharge planners Discharge-to-outpatient handoff, integrated Hep C care, insurance verification, multi-clinic geographic coverage. Open one-pager → For TDH navigators Public-health navigators & community partners 18-county catchment overlap, MAT and counseling-only options, telehealth follow-ups for rural patients. Open one-pager →

Referral form (for partners)

Tell us how to reach you, and (optionally) include patient information if you have a signed 42 CFR Part 2 release of information. This form is delivered through a HIPAA-compliant Microsoft 365 channel under our existing Business Associate Agreement, so patient identifiers are welcome here when ROI is in hand. Required fields are partner-only contact info; the patient-detail block at the bottom is optional.

Form delivery is through Microsoft 365 under Restoration Recovery's existing Business Associate Agreement (HIPAA). Patient identifiers may be included only when accompanied by a signed 42 CFR Part 2 release of information. By submitting, you agree we may contact you using the channels you provide.

Frequently asked questions from referral partners

How quickly can my patient be seen?

Same-week first appointments are available in most cases. Same-day appointments are often available at the Chattanooga flagship. Cleveland and Soddy-Daisy operate twice weekly, Ringgold operates Friday — for those locations, the typical wait is two to seven days.

What patients should I not refer?

Patients in active medical withdrawal requiring medical management (alcohol withdrawal with seizure risk, severe benzodiazepine withdrawal, polysubstance withdrawal); patients needing residential, partial hospitalization (PHP), or inpatient psychiatric care; and patients with acute medical instability that needs ED-level evaluation. Once any of those is stabilized, we are well-suited to receive the step-down handoff.

How does Part 2 release work for court-ordered patients?

The patient signs a 42 CFR Part 2 release at intake (or at the court's intake if you provide the form in advance) authorizing disclosure to the specified court or probation officer. The release specifies the categories of information and the duration. We can issue compliance documentation (attendance, drug screens, treatment plan summary) per the court's preferred cadence.

Do you accept patients who are still using when they call?

Yes — for most opioid use disorder cases, active use is expected at intake. Suboxone induction requires the patient to be in mild withdrawal (typically COWS ≥8) at the first visit; the intake team coaches the patient on timing. Sublocade and Brixadi initiation pathways exist for fentanyl-using patients where standard induction is challenging.

Can my patient see a different clinic than the one closest to them?

Yes. Patients can be seen at any of our four clinics. The medical record, intake team, and treatment protocols are shared. The most common cross-clinic pattern is patients living near a sub-clinic but using the Chattanooga flagship for IOP, behavioral health, or specific injection schedules — the Chattanooga flagship is the only site offering Group IOP, behavioral health and psychiatric care, and on-site NA support groups.

Who do I call for a complicated case?

Call 423-498-2000 and ask for Michelle Paolucci, Facility Director, or for the on-call addiction medicine physician for clinical questions. We are happy to do a five-minute clinical curbside before formalizing a referral.

Refer your patient to a CARF-accredited outpatient MAT clinic.