Evidence-based outpatient care for alcohol use disorder — combining FDA-approved medications (Vivitrol monthly naltrexone injection or Acamprosate daily oral tablet), counseling, and certified peer support at four clinics across Southeast Tennessee and North Georgia.
CARF AccreditedLicensed in Tennessee & GeorgiaSame-day appointments availableConfidential from your first call
At a glance
How we treat alcohol addiction
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Restoration Recovery treats alcohol use disorder with FDA-approved medications — Vivitrol (monthly naltrexone injection), Acamprosate (daily oral), Naltrexone (daily oral), and Disulfiram (Antabuse) — at four outpatient clinics across Tennessee and Georgia. Treatment matches the patient’s drinking pattern and goals: Vivitrol works well for patients who want a monthly injection and reduced craving; Acamprosate and oral Naltrexone are daily options for patients abstinent at initiation; Disulfiram works for patients who want a deterrent against any alcohol consumption. Garbutt 2005 JAMA documented Vivitrol’s effect on heavy drinking days; Rösner 2010 Cochrane documented Acamprosate’s continuous-abstinence benefit.
Most AUD patients also benefit from individual counseling and Intensive Outpatient Programming (offered at our Chattanooga clinic). Same-week first appointments; TennCare, BlueCare, BCBS, UHC, and most commercial insurance accepted. Note: Vivitrol injections are not offered at our Soddy-Daisy clinic — patients there receive oral AUD medications or transition to Chattanooga, Cleveland, or Ringgold for injections.
What Is Alcohol Use Disorder?
Alcohol use disorder (AUD) is a chronic, treatable medical condition defined by impaired control over drinking despite harmful consequences. In the DSM-5 — the diagnostic manual clinicians use — AUD is diagnosed when a person meets at least two of eleven specific criteria over a twelve-month period. Two or three criteria signal mild AUD, four or five indicate moderate, and six or more qualify as severe. Many people who meet the criteria for mild or moderate AUD never recognize that they have a diagnosable condition, because alcohol is so widely used that the usual warning signs can be dismissed as normal habits of adult life.
That cultural acceptance is one of the main reasons AUD is harder to recognize than other substance use disorders. Alcohol is legal, it is marketed relentlessly, and for most adults it is a regular presence at dinners, celebrations, and moments of stress. The line between a social pattern and a clinical condition is often blurry, which is why many people arrive for treatment only after alcohol has created serious problems at home, at work, or with their health. The stigma attached to alcohol use disorder is different from the stigma around illicit drugs — softer in some ways, sharper in others — but it is just as real, and it keeps many people silent about a condition that has straightforward, evidence-based treatment.
The biology of alcohol dependence is not a character weakness. Alcohol is a central nervous system depressant that enhances the inhibitory neurotransmitter GABA and suppresses the excitatory neurotransmitter glutamate. With repeated heavy exposure, the brain adapts by pushing back in the opposite direction: reducing GABA activity and increasing glutamate activity to maintain balance. When alcohol is removed, those adaptations are suddenly unmasked, producing the anxiety, tremor, insomnia, and — in severe cases — the seizures and delirium that define the alcohol withdrawal syndrome. This is physical dependence, and it is the reason stopping on willpower alone is so often unsuccessful for people with heavy, long-standing use.
Alcohol use disorder responds to treatment. The combination of FDA-approved medication — either Vivitrol (monthly naltrexone injection) or Acamprosate (daily oral tablet) — individual counseling, and peer support produces measurable reductions in heavy drinking and meaningful improvements in quality of life. The results build over time. No one medication or therapy is a cure, but together they give patients a real platform to rebuild from. Your provider will help you choose the medication that fits your situation: Vivitrol reduces heavy drinking days through receptor blockade; Acamprosate supports the maintenance of abstinence by normalizing brain chemistry after cessation.
Tennessee alcohol-attributable deaths
Annual average, all causes
4,775Deaths / yr
119,949Years of life lost / yr
62.7%From chronic causesincl. AUD, liver disease
Excessive drinking kills roughly thirteen Tennesseans every day — nearly two-thirds through chronic conditions like AUD and alcoholic liver disease rather than acute injury.
Vivitrol reduces heavy drinking
Extended-release naltrexone, >3 months
~2Fewer heavy drinking days / month
11NNT to prevent relapse
-1Drink per drinking dayvs. placebo
Meta-analyses of naltrexone trials consistently show fewer heavy drinking days, fewer drinks per drinking day, and a lower rate of return to heavy drinking when combined with counseling.
The Tennessee Alcohol Picture
Alcohol is the leading substance of consequence in Tennessee by a wide margin. Fentanyl captures more headlines, but alcohol captures more lives over the long run — quietly, through chronic disease, liver failure, car crashes, and the slow erosion of health that comes with years of heavy drinking.
Roughly 4,775 Tennesseans die every year from excessive alcohol use, according to the CDC’s Alcohol-Related Disease Impact (ARDI) system. That is more than the state’s fentanyl-involved overdose deaths and represents an annual average across all alcohol-attributable causes.
Excessive drinking costs Tennessee almost 120,000 years of potential life each year. These are years lost before age 65 — wage-earning years, parenting years, community-building years — and they accumulate silently in ways acute overdose totals do not capture.
About two-thirds of alcohol deaths in Tennessee come from chronic causes, including alcohol use disorder, alcoholic liver disease, and alcohol-related cancers. The remaining third are acute: motor vehicle crashes, falls, and alcohol poisoning.
Men account for two-thirds of alcohol-attributable deaths in the state, though rates among women have risen faster over the past decade.
Alcohol was detected in roughly 19% of Tennessee’s 2023 fatal drug overdoses, most often mixed with opioids or benzodiazepines. When alcohol combines with those depressants, the respiratory-suppression risk rises sharply.
The public-health burden is large and the treatment gap is larger. Fewer than one in ten adults with AUD receive any formal treatment in a given year, and fewer still receive an evidence-based medication like Vivitrol. The tools exist. The barrier is access, awareness, and the cultural assumption that drinking problems are something to be handled privately. They are not. They are a medical condition, and they respond to medical care.
Sources: CDC Alcohol-Related Disease Impact (ARDI) application, annual average deaths and years of potential life lost for Tennessee; CDC MMWR “Deaths from Excessive Alcohol Use — United States, 2016–2021”; Tennessee SUDORS Report 2025 (TDH, June 2025); 2023 JAMA systematic review of naltrexone for AUD; Recovery Research Institute evidence review on extended-release naltrexone.
Recognizing it
Signs of Alcohol Use Disorder
Alcohol use disorder is diagnosed using the DSM-5 criteria. You do not need to meet all of them; meeting even two or three is enough for a mild AUD diagnosis and enough to benefit from treatment. The criteria, translated into plain language, are:
Drinking more or longer than intended. Starting with “just one” and ending up with several, or planning to stop at a certain hour and continuing past it. This is often the earliest sign people notice.
Unsuccessful attempts to cut down. Wanting to drink less, trying, and not being able to stick with it — whether for a day, a week, or “dry January.”
Significant time spent on alcohol. Drinking, obtaining alcohol, or recovering from its effects — hangovers, lost mornings, foggy afternoons.
Cravings. Strong urges to drink, often triggered by particular times of day, places, people, or emotional states.
Interference with responsibilities. Drinking affecting work performance, family obligations, childcare, or household tasks.
Continued use despite consequences. Drinking that persists through health problems, relationship conflict, financial stress, or legal consequences like a DUI.
Giving up activities. Dropping hobbies, social activities, or commitments because they conflict with drinking or because drinking has taken up the space they used to fill.
Drinking in risky situations. Driving after drinking, operating machinery, drinking before work, or drinking in physically unsafe contexts.
Use despite knowing the harm. Continuing to drink after a doctor has warned about liver function, blood pressure, or medication interactions, or continuing to drink after depression or anxiety has worsened.
Tolerance. Needing more alcohol to feel the same effect, or noticing that the amount that used to get you drunk now barely registers.
Withdrawal symptoms when you stop or cut back: tremors, sweating, anxiety, rapid heart rate, insomnia, nausea, or in severe cases seizures and delirium.
If several of these patterns sound familiar, a clinical evaluation can clarify where you are on the spectrum and what options make sense. “Functioning” and “struggling” are not mutually exclusive. People with moderate and even severe AUD often continue to work, parent, and maintain the appearance of normalcy long after drinking has become a daily problem. The fact that life has not fallen apart is not evidence that alcohol is not a problem — it is often evidence of how much effort is going into holding things together.
Alcohol Withdrawal: Timeline & Symptoms
Alcohol withdrawal is different from most other substance withdrawals in one important way: severe alcohol withdrawal can be medically dangerous and, in rare cases, fatal. This is unusual. Opioid withdrawal is miserable but not typically life-threatening in otherwise healthy adults. Alcohol withdrawal in a heavy, long-term drinker can produce seizures and delirium tremens, which require emergency medical care.
Read this first
If you are drinking heavily every day, do not try to stop on your own. Come in and let a clinician assess your risk level and build a safe plan with you. For most patients with mild or moderate AUD, outpatient withdrawal is safe and well-tolerated. For patients with a long history of daily heavy use, prior withdrawal seizures, or prior DTs, a higher level of care may be needed first — and we coordinate those handoffs routinely.
A general timeline for alcohol withdrawal looks like this:
First 6 to 12 hours
Early symptoms
Mild anxiety, restlessness, tremor (especially in the hands), headache, nausea, sweating, insomnia. Most patients with mild AUD will not progress beyond this stage.
12 to 24 hours
Symptoms intensify
Worsening anxiety, more pronounced tremor, elevated heart rate, elevated blood pressure. Some patients experience brief visual or tactile hallucinations without confusion — alcoholic hallucinosis, which is distinct from DTs.
24 to 72 hours · Highest risk
Seizure & delirium tremens window
24 to 48 hours is the highest-risk window for withdrawal seizures (typically generalized tonic-clonic, in patients who have not been tapered or medically managed; a prior withdrawal seizure is the strongest predictor of another). At 48 to 72 hours, severe dependence carries the risk of delirium tremens (DTs) — confusion, severe agitation, autonomic instability, and hallucinations. Historical untreated DTs mortality approaches 15 to 20 percent; modern medical management brings it under 5 percent.
DTs is a medical emergency — call 911 or go to the nearest ER. If you have ever had a withdrawal seizure or DTs, call us before you stop so we can plan a safe path.
Acute physical symptoms gradually subside in most patients. Sleep remains disturbed; mood is often labile.
Week 2 and beyond · Post-acute
Post-acute withdrawal
Post-acute withdrawal symptoms (PAWS) can continue for weeks: sleep fragmentation, irritability, anhedonia, intermittent cravings, and mood swings. These are normal, they fade, and they respond well to the combination of medication and counseling.
Your provider will assess your drinking history and prior withdrawal experiences during your first visit. The clinical question is not whether you can stop — it is whether you can stop safely, and whether outpatient care is the right setting. For the majority of patients the answer is yes, and Vivitrol can begin once your provider determines that you have safely paused drinking. For a smaller group with severe physical dependence, we bridge to a regional detox partner and then pick up the MAT piece once stabilization is complete.
How We Treat Alcohol Use Disorder
Restoration Recovery treats alcohol use disorder with an evidence-based combination of medication and psychosocial support. We offer four FDA-approved AUD medications and match the choice to your drinking pattern, goals, and medical history:
The extended-release, injectable form of naltrexone, administered once a month in a brief office visit. Vivitrol blocks the opioid receptors that alcohol triggers to release reward-signaling endorphins, so drinking produces less of the pleasurable reinforcement that drives heavy use. Most patients notice within the first few weeks that alcohol simply becomes less interesting and cravings are easier to ride out. Non-addictive, no abuse potential, and can be stopped at any time without withdrawal. Used here specifically for alcohol use disorder.
Oral naltrexone (daily tablet)
The same opioid-receptor mechanism as Vivitrol in a daily oral form rather than a monthly injection — a good fit for patients who prefer a daily pill or who want to start oral before moving to the injection. Available at all four clinics.
Supports the maintenance of abstinence by helping normalize the glutamate/GABA balance after alcohol cessation. Best suited to patients who are already abstinent at initiation, and renally cleared rather than processed through the liver — often preferred for patients with advanced liver disease. Available at all four clinics.
Disulfiram (daily oral deterrent)
A daily oral medication that produces an acute, unpleasant reaction if you drink while taking it. Rather than reducing cravings, it works as a deterrent — a fit for highly motivated patients with stable home support who want a firm line against any drinking. Available at all four clinics.
Individual counseling
Licensed therapists experienced in substance use disorder. Counseling is where the behavioral and emotional work happens — identifying triggers, building coping strategies, addressing trauma, and rebuilding relationships. The medication reduces cravings; counseling builds the life you want to stay sober for.
Certified peer support
Specialists who have lived experience with recovery themselves. Peer support bridges clinical care and the community side of recovery — patients who engage with it are more likely to stay in treatment and to carry a sense of hope through the hard weeks.
Intensive outpatient (IOP)
Our IOP serves patients who benefit from a more structured schedule — three sessions a week of skill-building and psychoeducation with peer accountability, delivered in a group format by design. IOP is the only group-setting service we offer; patients often step into it in the early weeks and step down as they stabilize.
Integrated & psychiatric care
Psychiatric medication management for co-occurring depression, anxiety, insomnia, or trauma, plus integrated care for the medical consequences of heavy drinking — liver-function screening, basic labs, and coordination with hepatology or primary care and hepatitis C treatment when needed.
Vivitrol is the medication most of our AUD patients start with, because the naltrexone evidence base is one of the largest for any addiction medication and it is well tolerated — but the right choice is individual, and your provider will walk you through which of the four fits your situation. One clarification worth making: buprenorphine medications (Suboxone, Sublocade, and Brixadi) treat opioid use disorder, not alcohol, so they are not part of AUD treatment.
Restoration Recovery is an outpatient clinic, and most patients with AUD start treatment right here on an outpatient basis. For patients with severe physical dependence, a history of complicated withdrawal, or unstable co-occurring medical conditions, alcohol withdrawal can be dangerous — so we coordinate with regional detox and hospital partners for medically supervised stabilization first, then pick up the medication and counseling as soon as that handoff is complete.
Not sure which medication fits?
You don’t have to decide before you call. Your provider matches the medication to your drinking history and goals at the first visit, and you don’t have to be sober to come in.
Your first visit typically lasts 2 to 3 hours and follows a four-step clinical flow, designed so you leave with a clear plan — even if the injection itself is scheduled for a follow-up.
01
Intake
Paperwork and a structured clinical intake. For alcohol use disorder this includes a DSM-5 assessment covering all eleven AUD criteria and severity, plus a detailed drinking history: daily quantity, pattern, duration of heavy use, previous quit attempts, prior withdrawal experiences, and any history of seizures or DTs. Recent labs (liver function, CBC, basic metabolic panel) are reviewed if available. We do not use COWS here — that is the Clinical Opiate Withdrawal Scale, specific to opioid withdrawal, not alcohol.
02
Counseling
You meet with a counselor to talk through your drinking history, prior treatment attempts, motivations for coming in now, and personal recovery goals. This is a conversation, not an interrogation, and it sets the foundation for the therapeutic relationship that carries much of your recovery work.
03
Doctor evaluation
A medical provider reviews your intake and counselor notes, completes a physical exam as indicated, assesses your withdrawal risk, reviews liver function, and determines which medication is clinically appropriate for you. The provider walks you through what it does, how it feels, what to expect in the first month, and any questions you have.
04
Treatment plan & medication
If you have paused drinking, Vivitrol is in stock that day, and the clinical picture is appropriate, your first injection may be possible at this visit — it takes only a few minutes. When stock or timing does not line up, we order Vivitrol and schedule your injection as a follow-up; oral options can begin sooner. Counseling and peer support begin right away so treatment does not wait on the injection.
About 2–3 hours.You leave with a clear treatment plan.Bring a photo ID, insurance card, recent labs, and a list of any medications.
More on pausing drinking and what to bring+
Pausing drinking. Your provider will ask you to pause drinking so the Vivitrol injection can be started safely, and you will work out a timeline together that fits your situation — for mild-to-moderate AUD this is usually a brief pause of several days; for heavier drinkers we build the plan around withdrawal safety first, which sometimes means managed tapering or a detox bridge before the first injection. The sequencing is clinical, not punitive, and it gets worked out in conversation.
What to bring. A valid photo ID, your insurance card if applicable, and a list of any medications you currently take (including over-the-counter sleep aids, pain relievers, or supplements). If you have had recent labs, bring those or have them released to us.
Why Vivitrol and Counseling Work for Alcohol Use Disorder
Vivitrol is endorsed as an evidence-based treatment for alcohol use disorder by the American Society of Addiction Medicine, the Substance Abuse and Mental Health Services Administration (SAMHSA), and the National Institute on Alcohol Abuse and Alcoholism (NIAAA). The evidence base for naltrexone — both oral and extended-release — is one of the largest for any addiction medication: more than a hundred randomized controlled trials spanning three decades, across multiple countries and patient populations.
The research consistently shows that naltrexone, and Vivitrol specifically:
Reduces heavy drinking days. A 2022 systematic review of seven extended-release naltrexone trials (about 1,500 patients, treatment durations of two to six months) found that patients on treatment for longer than three months had nearly two fewer heavy drinking days per month compared to controls.
Lowers the rate of return to heavy drinking. A 2023 JAMA systematic review of 118 alcohol-treatment trials reported a number-needed-to-treat (NNT) of 11 with oral naltrexone to prevent one patient from returning to heavy drinking — a clinically meaningful effect size.
Cuts drinks per drinking day. The same 2023 review found naltrexone reduced average consumption by roughly one drink per drinking day compared to placebo.
Improves treatment retention. Patients on Vivitrol stay in treatment longer than those receiving counseling alone, and longer retention is the single strongest predictor of long-term recovery outcomes.
Reduces cravings and the reinforcing effect of drinking. This is the subjective experience patients describe most often — alcohol simply becomes less compelling, less rewarding, less the center of attention.
Has no abuse potential. Naltrexone is not a controlled substance, has no reinforcing effects of its own, and can be discontinued at any time without withdrawal.
The effect sizes are modest on any single metric. That is worth saying out loud. Vivitrol is not a miracle drug, and a medication that produces two fewer heavy drinking days per month may not sound impressive on its own. The point is that those effects compound: two fewer heavy drinking days means fewer mornings lost, fewer arguments, fewer near-miss decisions, and more space for counseling and peer support to do their work. Over six months, that compounding is what produces meaningful change in a person’s life. The medication is not the whole treatment — it is the platform that makes the rest of the treatment workable.
Alcohol use disorder is a medical condition, not a moral failing, and medications like Vivitrol are a legitimate part of the standard of care. Many patients describe Vivitrol as “taking the edge off” the constant pull of alcohol — quieting the noise enough that counseling, peer support, and lifestyle change can actually take root.
Why Restoration Recovery
Choosing where to start treatment matters. Restoration Recovery brings together the clinical depth, the practical access, and the kind of care that keeps patients in treatment long enough to get well.
Chattanooga’s longest-running outpatient addiction treatment clinic. Our providers have decades of clinical experience treating alcohol and other substance use disorders in Southeast Tennessee.
CARF accredited. The Commission on Accreditation of Rehabilitation Facilities is the gold standard for outpatient addiction care — reviewed on an ongoing basis, not a one-time stamp.
Four clinic locations across Southeast Tennessee and North Georgia, with telehealth follow-up available for established patients.
Most major insurance accepted — TennCare, Georgia Medicaid, commercial plans, Medicare, and supplemental Medicare. Our patient services team verifies your benefits before your first visit so there are no surprises.
Same-day appointments available. You do not have to wait weeks to start.
One integrated team. Medical providers, counselors, certified peer support specialists, and psychiatric care under one roof — not parallel referral tracks that leave you coordinating your own care.
Licensed in both states. Licensed in Tennessee and Georgia, HIPAA compliant, 42 CFR Part 2 compliant — your treatment is confidential from the first phone call.
CARF-accredited outpatient addiction care
TennCare, BlueCare, BCBS, UHC, Medicare & most commercial insurance accepted. We verify your benefits before your first visit — no surprises. Licensed in TN & GA · HIPAA · 42 CFR Part 2.
Insurance and Access
Restoration Recovery accepts most major insurance plans, including TennCare, Georgia Medicaid, a broad range of commercial plans, and Medicare (plus supplemental Medicare plans). Our patient services team can verify your benefits before your first appointment so you know exactly what to expect in terms of cost. Vivitrol is covered by most commercial insurance and by Medicaid in both Tennessee and Georgia, though prior authorization is sometimes required — our team handles that paperwork on your behalf.
If you do not have insurance, contact us anyway. We can help you explore options and will walk you through self-pay pricing. For a full list of accepted carriers and details on the verification process, visit our insurance page.
We operate four outpatient clinics across Southeast Tennessee and North Georgia. All locations offer alcohol addiction treatment with same-day appointments available. Vivitrol injections are offered at Chattanooga, Cleveland, and Ringgold; Soddy-Daisy patients receive oral AUD medications or travel to one of the other clinics for an injection.
Telehealth follow-up visits are available for established patients who have completed their initial in-person evaluation. For directions, hours, and contact information, visit our locations page.
Take the Next Step
Alcohol addiction is survivable, and treatment works. You do not need to have all the answers before you call, and you do not need to be sober before your first appointment. Our team will walk you through the process from your first phone call to your first visit and every follow-up after that.
Same-day appointments are available. Contact us today to schedule your evaluation, or call 423-498-2000 to speak with our team directly.
Questions
Alcohol Treatment FAQ
What is Vivitrol and how does it work for alcohol use disorder?+
Vivitrol is an extended-release injection of naltrexone given once a month. It blocks the opioid receptors that alcohol triggers to create feelings of reward, which means drinking no longer produces the same pleasurable reinforcement. Most patients report fewer and less intense cravings within the first few weeks, and the evidence base shows Vivitrol reduces heavy drinking days and helps patients stay engaged in counseling longer than counseling alone. It is non-addictive and can be stopped at any time without withdrawal.
Do I have to stop drinking before my first visit?+
You do not need to be sober to come in and start the evaluation process. Your provider will guide you on pausing drinking so the Vivitrol injection can be started safely, and will work out a timeline with you that fits your situation. If you are drinking heavily every day, stopping suddenly on your own can be medically dangerous — please come in and let a clinician help you plan the safest path forward.
Is Vivitrol like Antabuse?+
They work in opposite ways. Antabuse (disulfiram) is a deterrent — it makes you physically ill if you drink. Vivitrol does not make you sick if you drink; it blocks the reward signal alcohol sends to the brain, so drinking simply becomes less pleasurable and less reinforcing over time. Vivitrol is our most-used first-line option for alcohol use disorder because the evidence base is stronger and it is better tolerated for most patients, but we do offer disulfiram for highly motivated patients who specifically want a deterrent, along with oral naltrexone and acamprosate. Your provider matches the medication to your situation.
What happens if I drink while on Vivitrol?+
Unlike Antabuse, Vivitrol will not make you sick if you drink — but you will likely notice that alcohol feels less rewarding and less interesting than it used to. This is the point: the medication is designed to reduce the pull of drinking so counseling and peer support can do the long-term work. A lapse while on Vivitrol is not a clinical emergency, but it is a signal to talk with your counselor and provider about adjusting the plan. Lapses are part of many recoveries; they do not mean treatment is failing.
Is alcohol withdrawal dangerous?+
For most people with mild-to-moderate alcohol use disorder, outpatient withdrawal is uncomfortable but safe. For patients with a long history of heavy daily drinking, withdrawal can be medically dangerous — delirium tremens (DTs) and alcohol withdrawal seizures are rare but potentially fatal complications that typically appear 24 to 72 hours after the last drink. If you have ever had a withdrawal seizure, DTs, or significant autonomic symptoms during past attempts to stop, tell your provider before you try to stop on your own. We coordinate with regional detox partners when a higher level of care is needed first.
How long do most patients stay on Vivitrol?+
There is no fixed stopping date. The research evidence is clearest for durations of three months or longer — that is when reductions in heavy drinking days become most meaningful. Many of our patients continue Vivitrol for six to twelve months, and some stay on it longer while they build out a stable recovery foundation. Vivitrol is non-addictive and can be discontinued at any time without withdrawal, so the decision to taper off is a clinical conversation between you and your provider, not a deadline.
What if I have liver problems?+
Heavy alcohol use often damages the liver, so your first-visit workup will include a review of any recent labs and a clinical assessment of liver health. Vivitrol is processed through the liver, so providers use caution in patients with significant liver dysfunction. In most cases, mild-to-moderate liver abnormalities do not prevent Vivitrol — your provider will make that determination based on your history, current labs, and overall clinical picture. If your liver function is severely compromised, we will coordinate with your primary care or hepatology team before starting.
A place for hope & healing
Ready to start alcohol addiction treatment?
Same-day appointments available, and most major insurance is accepted. You do not need to be sober before your first appointment to start — call or use the booking form and our team takes it from there.