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Restoration Recovery
For TDH navigators & community partners
Updated May 2026
TDH navigators / Recovery coalitions / Community partners

Outpatient MAT for an 18-county catchment, with telehealth follow-up.

Restoration Recovery is a CARF-accredited outpatient addiction treatment provider with four clinics across Southeast Tennessee and North Georgia. We coordinate with Tennessee Department of Health navigators, county health departments, recovery coalitions (Bradley, Rhea, and the broader regional network), and community treatment councils such as CADAS to receive patients across an 18-county catchment.

Catchment

Hamilton, Bradley, Sequatchie, Bledsoe, Rhea, Marion, McMinn, Polk, Meigs (TN) plus Catoosa, Whitfield, Walker, Dade (NW Georgia). Telehealth follow-up extends reach across all of TN and GA after the first in-person visit.

Coverage

TennCare (BlueCare, UHC Community Plan, Wellpoint), Tennessee Medicaid, GA Medicaid CMOs (CareSource + new-for-2026 Humana/Molina/UHC), commercial, Medicare, Tricare, self-pay. Most TennCare patients have $0 copay.

Three-step navigator workflow

  1. Call 423-498-2000 Mon–Fri 9:00–4:30 CT. Ask for the intake coordinator. Identify your role (TDH navigator, coalition coordinator, community partner) and the patient's county.
  2. Patient signs 42 CFR Part 2 release authorizing communication back to your office. We provide standard ROI forms; patient can also sign at the first visit.
  3. We schedule the first appointment at the closest clinic to the patient's home county — typically same-week, often within 2–3 days. Telehealth follow-ups thereafter for patients in distant counties.
For patients without an FDA-approved MAT match: we provide counseling, peer support, and behavioral therapies for stimulant use disorder (cocaine, meth), benzodiazepine use disorder, and cannabis use disorder. The Chattanooga flagship Group IOP serves higher-acuity patients across all substance categories.

What we treat

What we do NOT offer (refer elsewhere first)

No medical detox, no partial hospitalization (PHP), no residential rehabilitation, no inpatient psychiatric care, no methadone (we are OBOT, not OTP). Patients needing these levels of care should be referred to the appropriate setting first; we receive the step-down handoff once the patient is stable for outpatient. For methadone-appropriate patients, refer via FindTreatment.gov.

Clinic schedule

Chattanooga (flagship)6141 Shallowford Rd, Suite 100, Chattanooga, TN 37421Mon–Fri 9–4:30
Cleveland2130 Chambliss Ave NW, Cleveland, TN 37311Tue & Thu 9–4:30
Soddy-Daisy210 Walmart Dr, Suite 100, Soddy-Daisy, TN 37379Mon & Wed 9–4:30
Ringgold, GA4962 Battlefield Pkwy, Ringgold, GA 30736Preparing to schedule

Contact & credentials

Intake line
423-498-2000 · M–F 9:00 am–4:30 pm CT
Secure fax
423-498-2001 (cover sheet must include callback name + number)
Provider hub
restoration-recovery.com/for-providers
Authorized contact
Michelle Paolucci, Facility Director
NPI
1770011652 (organization)
Accreditation
CARF International, Three-Year Accreditation
Licensure
TDMHSAS (TN clinics) · DBHDD (Ringgold GA)

Restoration Recovery · Outpatient addiction treatment in Tennessee and North Georgia · CARF-accredited · SAMHSA-registered office-based opioid treatment · 42 CFR Part 2 compliant · restoration-recovery.com

Restoration Recovery
Referral Information
Fax to 423-498-2001

Print this page, complete by hand, and fax to 423-498-2001. Cover sheet should include the referring partner’s name and a callback number. The 42 CFR Part 2 release at the bottom is optional but speeds clinical communication back to your office — the patient may also sign at the first visit.

Patient information

Patient name
Date of birth
Patient phone
Best time to call
Insurance carrier
Member ID

Clinical summary

Primary substance(s) of concern
Urgency (same-day / this week / routine)
Date of referral

Brief clinical context (current meds, recent ED or inpatient stay, withdrawal status, prior MAT, co-occurring conditions):

Preferred clinic

☐ Chattanooga (Mon–Fri) ☐ Cleveland (Tue/Thu) ☐ Soddy-Daisy (Mon/Wed) ☐ Ringgold, GA (Fri) ☐ Closest to patient — we’ll choose

Referring partner

Your name & title
Facility or agency
Callback phone
Callback fax
Email (optional, post-ROI)

42 CFR Part 2 release of information — optional

By signing below, the patient authorizes Restoration Recovery, PLLC to disclose treatment status, attendance, and clinical detail back to the referring partner named above for the purpose of care coordination. Disclosure scope is limited to: treatment engagement, medication regimen, attendance, and clinical milestones relevant to the referral. This release expires one year from the date signed unless revoked earlier in writing. The patient may also sign at the first visit.

Patient signature
Date signed
Witness (if available)

Fax this completed page to 423-498-2001. We call the patient (or the referring partner if the workflow requires it) within one business day. Questions? 423-498-2000, M–F 9:00 am–4:30 pm CT.