Privacy Policy

Effective Date: January 1, 2026
Last Updated: April 9, 2026

Restoration Recovery ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (www.restoration-recovery.com) or receive services at any of our clinic locations.

1. Information We Collect

Information You Provide

• Contact information: name, email address, phone number, and mailing address when you submit a contact form or request an appointment
• Insurance information: insurance provider and plan details for coverage verification
• Health information: medical history, treatment records, and related health data provided during intake and treatment (Protected Health Information, or PHI)

Information Collected Automatically

• Usage data: pages visited, time spent on pages, referring URLs, and browser type
• Device information: IP address, operating system, and screen resolution
• Cookies: small data files stored on your device to improve site functionality (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Schedule appointments and respond to inquiries
• Verify insurance coverage and process claims
• Provide and coordinate your medical treatment
• Communicate with you about your care and appointments
• Improve our website and services
• Comply with legal and regulatory requirements

3. HIPAA and 42 CFR Part 2 Compliance

As a healthcare provider specializing in substance use disorder treatment, Restoration Recovery is subject to:

• HIPAA (Health Insurance Portability and Accountability Act): We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your Protected Health Information (PHI).
• 42 CFR Part 2: Federal regulations provide additional confidentiality protections for substance use disorder patient records. We do not disclose your treatment information to any third party without your written consent, except as permitted by law.

Your treatment records are protected under these federal regulations and cannot be disclosed without your written consent, except in limited circumstances such as medical emergencies, court orders, or as otherwise required by law.

4. Information Sharing and Disclosure

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. We may disclose personal information when required by law or in the good-faith belief that such action is necessary to:

• Coordinate treatment with other healthcare providers involved in your care, with your written consent
• Process insurance coverage verification and claims with your insurance provider
• Cooperate with investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process
• Protect and defend the rights or property of Restoration Recovery and its related properties
• Respond to a medical emergency to prevent serious harm to you or others

Please keep in mind that whenever you voluntarily disclose personal information online — for example through email or contact forms — that information can be collected and used by others. You are solely responsible for maintaining the secrecy of your personal information.

5. Cookies and Tracking

Our website uses minimal cookies to:

• Remember your preferences (such as dismissing the crisis bar notification)
• Analyze general website traffic and usage patterns

We do not use cookies for advertising or marketing purposes. You may disable cookies in your browser settings, though some website features may not function as intended.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure storage of electronic health records
• Role-based access controls for staff
• Regular security assessments and staff training

7. Your Rights

You have the right to:

• Request access to your personal and health information
• Request corrections to inaccurate information
• Request restrictions on how your information is used or disclosed
• Receive a copy of your records
• File a complaint if you believe your privacy rights have been violated

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or Facebook). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Consent

By using this website, you consent to the collection and use of information as specified in this Privacy Policy. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review any new Privacy Policy carefully to make sure you understand our practices and procedures.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

• Phone: 423-498-2000
• Email: info@restoration-recovery.com
• Mail: Restoration Recovery, 6141 Shallowford Rd, Suite 100, Chattanooga, TN 37421