Frequently Asked Questions
I work at La-Z-Boy in Dayton and hurt my back on the line. Now I depend on pain pills. Can you help?
Yes. A lot of opioid dependence in manufacturing work starts with a legitimate prescription after a back, shoulder, knee, or hand injury. When the script ends, the physical dependence does not. Suboxone, Sublocade, and Brixadi treat the withdrawal and craving cycle. Your pain care stays with your orthopedist or primary care provider.
I am a student or employee at Bryan College — is this discreet?
Yes. Your entire chart is covered by HIPAA and 42 CFR Part 2, which is a stricter federal privacy standard than general HIPAA because it specifically applies to substance use treatment. Nothing in your record is released to the college, an employer, a family member, a pastor, or an outside provider without your explicit written consent, except in limited cases the law allows, such as a medical emergency or a court order. The physical clinic visits happen in Soddy-Daisy or Cleveland — not on the Dayton square, not on campus, not in any building where somebody from Bryan is likely to see you.
Which clinic day should I pick?
From Dayton, our Soddy-Daisy clinic is the closest of our clinics. Soddy-Daisy runs Monday and Wednesday, 9 am to 4:30 pm. Cleveland runs Tuesday and Thursday and is a fallback if your Monday or Wednesday schedule will not bend. Because both clinics share one patient record, you can alternate between them without starting over on paperwork; call 423-498-2000 and we will help you pick the initial default.
I have a Narcan reversal on my record — will that affect my care or insurance?
No. A prior overdose reversal is not a disqualifier, a red flag, or something your insurance will hold against you for MAT coverage. In fact, it is one of the clearest clinical indications for starting Suboxone or a long-acting buprenorphine injection. Your records are protected by HIPAA and 42 CFR Part 2, which means no employer, family member, or outside provider sees anything without your written consent, except in limited cases the law allows, such as a medical emergency or a court order.
How quickly can I start treatment?
Most Dayton-area patients are seen within the same week. Call 423-498-2000 or request an appointment online. You leave your first visit with a Suboxone prescription and take your first dose at home (Sublocade and Brixadi injections are ordered during the first visit and administered at a short follow-up). If you are in withdrawal or close to it when you call, we will work to get you in the same week.
Will my treatment be confidential?
Yes. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent, including with family members, employers, or other providers, except in limited cases the law allows, such as a medical emergency or a court order. Dayton is a small town, so it can help that the in-person visit happens in Soddy-Daisy or Cleveland rather than in town.
What insurance do you accept?
We accept TennCare, Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans — including the employer coverage offered by La-Z-Boy, Bryan College, TVA Watts Bar, and most other large Rhea County employers. Check your coverage here or call to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for long-acting opioids) before your first dose — your provider will explain exactly what to expect and when to take that first dose at home.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation, most follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer. The in-person visits that remain are the long-acting injection appointments (Sublocade and Vivitrol every four weeks, Brixadi weekly or monthly), given at our Cleveland clinic since Soddy-Daisy is oral-only.
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