Frequently Asked Questions
How far is your Cleveland clinic from Athens?
About 30 minutes south via I-75 in light traffic. From almost anywhere in Athens, the route is Ingleside Avenue or Decatur Pike west to I-75 (Exit 49 or Exit 52), twenty minutes south on the interstate, off at Cleveland Exit 27 (APD 40 / Paul Huff Parkway), then a short turn onto Chambliss Avenue NW to our clinic at 2130 Chambliss. From the south side of Athens (the Calhoun / Riceville corridor along Highway 11), it is closer to 20 to 25 minutes. From north McMinn County (Niota, Riceville, the Monroe County line), it runs 35 to 45 minutes depending on exactly where you are coming from.
Do I really have to drive to Cleveland for every appointment?
No. Only the first appointment and the long-acting injection visits (Sublocade, Brixadi, Vivitrol) have to happen in person. Everything else — medication-management follow-ups, counseling check-ins, prescription refills, lab review — can run over secure HIPAA-compliant telehealth. Most of our Athens and McMinn County patients make the I-75 drive once a month after they are stable on medication, and handle everything else from home.
Is there a Suboxone option closer to Athens than Cleveland?
Our Cleveland clinic is the closest of our four outpatient locations to Athens, at roughly 30 minutes south. If you live in north McMinn County — up near Niota, Riceville, or the Monroe County line — the Cleveland drive is still shorter than almost any other full-service MAT program in East Tennessee once you account for wait times, scheduling flexibility, and same-week appointments. Call 423-498-2000 and we can walk through whether our Cleveland Tuesday/Thursday schedule fits your week.
I have a Narcan reversal on my record — will that affect my care or insurance?
No. A prior overdose reversal is not a disqualifier, a red flag, or something your insurance will hold against you for MAT coverage. In fact, it is one of the clearest clinical indications for starting Suboxone or a long-acting buprenorphine injection. Your records are protected by HIPAA and 42 CFR Part 2, which means no employer, family member, or outside provider sees anything without your written consent — and that protection travels with you if you are referred from a regional ER or a McMinn County HIA RISE navigator.
How quickly can I start treatment?
Most McMinn County-area patients are seen within the same week. Call 423-498-2000 or request an appointment online. Many patients begin Suboxone on their first visit (Sublocade and Brixadi injections are ordered at the first visit and administered at a short follow-up). If you are in withdrawal or close to it when you call, we will work to get you in the same week.
I work production shifts at Mayfield or a plant on Congress Parkway — can you accommodate my schedule?
Yes. Our Cleveland clinic is open Tuesday and Thursday, 9 am to 4:30 pm. A 9 am slot works for anyone starting a second-shift or overnight schedule; a 4 pm slot works for anyone coming off a day shift. After the first visit, most of our Athens patients move to telehealth follow-ups that can be done on a break, before a shift, or from home. The only appointments that have to happen in person after intake are the long-acting injections (Sublocade, Brixadi, Vivitrol), which are typically every four weeks.
Will my treatment be confidential?
Yes. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent, including with family members, employers, or other providers. Athens is a small community; we take that seriously, and the clinic location in a different county adds a practical layer of distance on top of the legal protections.
What insurance do you accept?
We accept TennCare (including BlueCare and UnitedHealthcare Community Plan, the two dominant McMinn County MCOs), Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans — including the employer coverage offered by Mayfield Dairy, Tennessee Wesleyan University, Starr Regional Medical Center, and most of the larger industrial employers along Decatur Pike and Congress Parkway. Check your coverage here or call to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for long-acting opioids) before your first dose — your provider will explain exactly what to expect and time the first appointment accordingly.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation, many follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer — useful for Athens residents who do not want the I-75 round trip every two weeks, who work shift schedules, or who commute out of McMinn County for work.