Frequently Asked Questions
How far is your Cleveland clinic from Madisonville, TN?
About 50 minutes south on US-411 from the Monroe County Courthouse square to 2130 Chambliss Avenue NW in Cleveland. The route is one continuous drive through Etowah, Benton, and Ocoee. If you are coming from Tellico Plains or Coker Creek add about 20 to 25 minutes before you reach Madisonville. If you are coming from Sweetwater, I-75 south is a slightly faster alternative than US-411.
Is there a closer outpatient addiction treatment clinic than a 50-minute drive for Monroe County patients?
Rural Monroe County has historically had limited outpatient MAT options. Cleveland is the closest Restoration Recovery location. The key thing to understand is that after your first in-person visit, most follow-up care — medication management, counseling, refills — runs on secure telehealth, which means the 50-minute drive happens once for intake and then maybe once a month if you are on a long-acting injection. Most of our Madisonville patients do not make the drive more often than that.
Can I do telehealth if my cell service is spotty out near the Cherokee National Forest?
Yes. Several of our patients from the Tellico Plains, Coker Creek, and Cherohala Skyway corridor do their video visits from the Monroe County Public Library, from the parking lot of a downtown Madisonville business with Wi-Fi, or from their workplace if signal is better there than at home. The visits are short (15 to 30 minutes for most follow-ups). If video is not practical, we can schedule in-person visits at Cleveland on a 30-, 60-, or 90-day cadence depending on your medication and your stability.
I live in a small town and I'm worried about privacy — will my neighbors find out?
No. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2, the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent — not with family, employers, pastors, or other providers. Our Cleveland clinic is 50 minutes south of Madisonville, so the odds of running into someone from Monroe County in the waiting room are essentially zero. This is one of the reasons rural Tennessee patients actually prefer traveling to Cleveland rather than trying to find something local.
How quickly can I start treatment?
Most Monroe County patients can be seen within the same week. Call 423-498-2000 or request an appointment online. Many patients begin Suboxone on their first visit. If you are in withdrawal or close to it when you call, we will try to get you scheduled as quickly as possible. The Cleveland clinic runs Tuesdays and Thursdays, and if those days do not fit your schedule, our Chattanooga clinic (about 70 to 80 minutes south of Madisonville) is open Monday through Friday.
Will my treatment be confidential?
Yes. HIPAA and 42 CFR Part 2 protect your records. In a small town like Madisonville, that matters, and we take it seriously.
What insurance do you accept?
We accept TennCare, Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans — including the coverage offered by many Monroe and McMinn County employers in manufacturing, agriculture, and the trades. Check your coverage here or call to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for long-acting opioids) before your first dose — your provider will explain exactly what to expect and time the first appointment accordingly.
Can I do follow-up appointments from home?
Yes. This is how the vast majority of our Madisonville-area patients stay in treatment long-term. After your initial in-person evaluation at Cleveland, most follow-up visits run via secure, HIPAA-compliant telehealth from your phone, tablet, or computer. The only visits that must happen in person after intake are the long-acting injections (Sublocade, Brixadi, Vivitrol), which are typically every four weeks.