Frequently Asked Questions
How far is your Cleveland clinic from Madisonville, TN?
About 50 minutes south on US-411 from the Monroe County Courthouse square to 2130 Chambliss Avenue NW in Cleveland. The route is one continuous drive through Etowah, Benton, and Ocoee. If you are coming from Tellico Plains or Coker Creek add about 20 to 25 minutes before you reach Madisonville. If you are coming from Sweetwater, I-75 south is a slightly faster alternative than US-411.
Is there a closer outpatient addiction treatment clinic than a 50-minute drive for Monroe County patients?
Rural Monroe County has historically had limited outpatient MAT options. Cleveland is the closest Restoration Recovery location. The key thing to understand is that after your first in-person visit, many follow-up visits — medication management, counseling, refills — can happen by secure telehealth. If you choose an injection, it is given at the clinic (Sublocade and Vivitrol every four weeks; Brixadi weekly or monthly).
Can I do telehealth if my cell service is spotty out near the Cherokee National Forest?
Yes. If the signal at home is patchy, you can join a video visit from the Monroe County Public Library, the parking lot of a downtown Madisonville business with Wi-Fi, or your workplace. The visits are short (30 to 45 minutes for most follow-ups). If video is not practical, your visits can be in person at Cleveland instead: weekly at first, then every two weeks, then monthly once you are stable.
I live in a small town and I'm worried about privacy — will my neighbors find out?
No. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2, the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent — not with family, employers, pastors, or other providers, except in limited cases the law allows, such as a medical emergency or a court order. Our Cleveland clinic is 50 minutes south of Madisonville, so the odds of running into someone from Monroe County in the waiting room are essentially zero. This is one of the reasons rural Tennessee patients actually prefer traveling to Cleveland rather than trying to find something local.
How quickly can I start treatment?
Most Monroe County patients can be seen within the same week. Call 423-498-2000 or request an appointment online. For opioid, kratom or 7-OH, or alcohol use disorder, you leave your first visit with a prescription: Suboxone for opioids and for kratom or 7-OH, or the right medication for alcohol. If you are in withdrawal or close to it when you call, we will try to get you scheduled as quickly as possible. The Cleveland clinic runs Tuesdays and Thursdays, and if those days do not fit your schedule, our Chattanooga clinic (about 70 to 80 minutes south of Madisonville) is open Monday through Friday.
Will my treatment be confidential?
Yes. HIPAA and 42 CFR Part 2 protect your records. In a small town like Madisonville, that matters, and we take it seriously.
What insurance do you accept?
We accept TennCare, Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans — including the coverage offered by many Monroe and McMinn County employers in manufacturing, agriculture, and the trades. Check your coverage here or call to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for long-acting opioids) before your first dose — your provider will explain exactly what to expect and when to take it at home.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation at Cleveland, most follow-up visits run via secure, HIPAA-compliant telehealth from your phone, tablet, or computer. The only visits that must happen in person after intake are the long-acting injections (Sublocade and Vivitrol every four weeks; Brixadi weekly or monthly) and any visit your provider asks to have in person.