Frequently Asked Questions
How far is your Chattanooga clinic from Whitwell, TN?
About 35 minutes outside of rush hour. From almost anywhere in town the route is the same: US-28 south through New Home and Powells Crossroads to Jasper, then I-24 east over Raccoon Mountain into Chattanooga, off at Exit 181A for Shallowford Road. If you are coming from up the valley (Daus, Ketner's Mill, Dunlap) add 10 to 15 minutes; from Pikeville add about 20. If you are already in Jasper or Kimball running errands, you are 25 minutes out from our front door.
I'm a retired miner (or spouse of one) on TennCare disability. Will you actually see me?
Yes, and this is one of the most common patient profiles we see from the Sequatchie Valley. TennCare covers MAT at our clinic, and disability status is not an obstacle to being a patient. If you are on a long-running pain prescription that has been tapered or cut off and the withdrawal piece has become its own problem, that is exactly the situation buprenorphine is designed to solve. Bring your recent prescription history to the first visit if you have it — we can pull the rest from the Controlled Substance Monitoring Database.
Can I do most of my care by telehealth from Whitwell?
Yes, after the first in-person evaluation. A typical Whitwell patient pattern is: one in-person intake visit at our Chattanooga clinic (60 to 120 minutes), then a cadence of one in-person visit every four to eight weeks for a long-acting injection (Sublocade, Brixadi) if that is the medication you and your provider choose — with telehealth follow-ups from home covering counseling, dose checks, and refills in between. If you are on daily Suboxone rather than an injection, the cadence is similar; the in-person visits are simply less frequent.
Is there any treatment option closer to Whitwell?
There are a handful of providers scattered between Whitwell, Jasper, and Dunlap, but access is uneven — some take only private insurance, some have long wait times, and some do not prescribe the full range of medications (Suboxone, Sublocade, Brixadi, and Vivitrol). Our Chattanooga clinic runs Monday through Friday, 9 am to 4:30 pm, accepts TennCare and most commercial plans, and can typically see a new patient within the same week. For most Whitwell residents, the 35-minute drive once a month plus telehealth in between has been the most practical path we've found.
How quickly can I start treatment?
Most patients can be seen within the same week. Call 423-498-2000 or request an appointment online. Many patients begin Suboxone on their first visit (Sublocade and Brixadi injections are typically ordered at the first visit and administered at a short follow-up). If you are actively in withdrawal when you call, we'll work to get you in as fast as possible.
Will my treatment be confidential?
Yes. All treatment is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Records cannot be shared without your written consent, including with family, employers, or other providers. Whitwell is a small community and we take that seriously; the clinic itself is 35 minutes south in Chattanooga, and your chart never leaves that office.
What insurance do you accept?
We accept TennCare (BlueCare, Amerigroup, UnitedHealthcare Community Plan, TennCare Select), Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans. Check your coverage here or call 423-498-2000 to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12 to 24 hours since last use of short-acting opioids; longer for long-acting opioids) before your first dose — your provider will explain what to expect and time the first appointment accordingly.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation, many follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer — which for Whitwell patients turns a 70-minute round trip into a 15-minute video call.