Frequently Asked Questions
I live in Decatur and can only realistically drive in once. Can the rest be telehealth?
Yes, if you take an oral medication, unless your provider asks to see you. Your first visit is always in person; after that, follow-ups can be by HIPAA-compliant telehealth from home. The only appointments that must be in person after intake are the long-acting injections (Sublocade and Vivitrol every four weeks, Brixadi weekly or monthly) and any visit your provider asks you to come in for. Call 423-498-2000 and we can walk through what your month would actually look like.
Decatur is small. I am worried about someone I know seeing me at the clinic.
Your visits happen in Cleveland or Soddy-Daisy, in counties where you probably do not spend much time. HIPAA and 42 CFR Part 2 cover your entire chart — no employer, family member, or outside provider sees anything without your written consent, except in limited cases the law allows, such as a medical emergency or a court order.
I do not have a Meigs County primary care doctor. Can I still be treated?
Yes. You do not need an existing PCP to start MAT with us. Our providers can handle the initial workup, bloodwork, and the ongoing medication management for opioid or alcohol use disorder without a referral, and we are set up to coordinate with whatever primary care provider you do see (in Cleveland, Athens, Chattanooga, or elsewhere) if you want us to. For patients who do not currently have primary care at all, we can point you toward low-cost PCP options in the area after you are stable on medication.
I have a Narcan reversal on my record — will that affect my care or insurance?
No. A prior overdose reversal is not a disqualifier, a red flag, or something your insurance will hold against you for MAT coverage. In fact, it is one of the clearest clinical indications for starting Suboxone or a long-acting buprenorphine injection. Your records are protected by HIPAA and 42 CFR Part 2, which means no employer, family member, or outside provider sees anything without your written consent, except in limited cases the law allows, such as a medical emergency or a court order.
How quickly can I start treatment?
Most Meigs County patients are seen within the same week. Call 423-498-2000 or request an appointment online. You leave your first visit with a Suboxone prescription and take your first dose at home (Sublocade and Brixadi injections are ordered during the first visit and administered at a follow-up visit). If you are in withdrawal or close to it when you call, we will work to get you in the same week.
Will my treatment be confidential?
Yes. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent, including with family members, employers, or other providers, except in limited cases the law allows, such as a medical emergency or a court order. Decatur is a small community; we take that seriously.
What insurance do you accept?
We accept TennCare, Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, United Healthcare, and most major commercial plans — including the employer coverage offered by Meigs County Schools, TVA contractors around Watts Bar, and large Cleveland- and Athens-area employers. Check your coverage here or call to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for long-acting opioids) before your first dose — your provider will explain exactly what to expect and when to take it at home.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation, your follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer — the central reason our outpatient model works for a patient living in Meigs County. You only have to come in for an injection (Sublocade, Brixadi, or Vivitrol) or when your provider asks to see you.
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