Frequently Asked Questions
Is the Chattanooga clinic the same as the one on Highway 153 in Hixson?
No — those are two different clinics run by different organizations. Our Chattanooga clinic is at 6141 Shallowford Road, about 10 minutes south of Hixson via Highway 153 or Hixson Pike. We accept TennCare, Medicaid, and most commercial insurance. We also offer IOP, behavioral health, integrated hepatitis C treatment, and telehealth follow-ups — a full outpatient program alongside MAT.
I work downtown — can I do my first visit during lunch?
Your initial in-person evaluation runs 60 to 120 minutes depending on how the intake flow goes, so a standard lunch hour is usually too tight. A long lunch, a half-day, or an early-morning appointment (we open at 9 am) works for most Hixson commuters. Follow-up visits are much shorter — often 15 to 30 minutes — and many are eligible for telehealth after the first visit.
What if I'm closer to Soddy-Daisy than Chattanooga?
If you live north of Hixson Middle School or near Middle Valley, our Soddy-Daisy clinic on Walmart Drive is probably a shorter drive. It runs Monday and Wednesday; Chattanooga runs Monday through Friday. Both clinics offer the same medication options (Suboxone, Sublocade, Brixadi, Vivitrol) and are staffed by the same organization. Call 423-498-2000 and we can help you pick.
How quickly can I start treatment?
Most Hixson-area patients are seen within the same week. Call 423-498-2000 or request an appointment online. Many patients begin Suboxone on their first visit (Sublocade and Brixadi injections are ordered during the first visit and administered at a follow-up).
Will my treatment be confidential?
Yes. All treatment at Restoration Recovery is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Your records cannot be shared without your written consent, including with family members, employers, or other providers.
What insurance do you accept?
We accept TennCare (BlueCare is Hamilton County's dominant MCO), Medicaid, BlueCross BlueShield of Tennessee, Cigna, Aetna, Ambetter, UnitedHealthcare, and most major commercial plans. Check your coverage here or call us to verify before your first visit.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal before your first dose — your provider will explain exactly what to expect.
Can I do follow-up appointments from home?
Yes. After your initial in-person evaluation, many follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer — useful for Hixson residents who commute to downtown jobs or who want to avoid an extra trip.