Frequently Asked Questions
Does Alabama Medicaid cover treatment at your Tennessee clinic?
Usually no, and we want to be straightforward about it. Alabama Medicaid only covers out-of-state services in emergencies, or when an out-of-state provider within 30 miles of the Alabama border is specifically enrolled with Alabama Medicaid and the referring Alabama provider files an Out-of-State Service Request form. Restoration Recovery is not enrolled with Alabama Medicaid. If Alabama Medicaid is your only coverage, the practical paths are self-pay with us (ask us about the cash rate), or waiting for a covered in-Alabama option. If you have any commercial plan, Medicare, or a Tennessee-employer plan on top of or instead of Medicaid, that usually works here. Call 423-498-2000 and we will check specifically before you drive.
Can an Alabama resident be treated at a Tennessee clinic at all?
Yes. Tennessee law does not require you to be a Tennessee resident to receive care at a Tennessee-licensed clinic. We treat patients from Stevenson, Bridgeport, Scottsboro, and the wider northeast Alabama region regularly. The only practical constraints are (1) the drive, and (2) how you pay. Neither is a legal block on treatment itself.
How far is your Chattanooga clinic from Stevenson?
About 45 minutes and 45 miles. From downtown Stevenson, the standard route is US-72 east across the Tennessee state line to South Pittsburg, then I-24 east into Chattanooga, off at Exit 184 (Moore Road), south to Shallowford Road. The US-72 stretch between Stevenson and the Tennessee line is four-laned, which keeps the front end of the trip moving. Outside of morning or afternoon rush on I-24 at the Ridge Cut, the drive runs 42 to 48 minutes.
What insurance do you actually accept for Alabama residents?
For Alabama residents specifically, the working options are most commercial plans (BlueCross BlueShield of Alabama, Cigna, Aetna, Ambetter, United Healthcare, and most employer plans from Tennessee or north Alabama employers), Medicare for patients 65 and older, and self-pay. We also accept TennCare for Tennessee residents, but a Stevenson resident with only Alabama Medicaid cannot bill through TennCare. See our full insurance page or call to verify before your first visit.
I have a Narcan reversal on my record — will that affect my care or insurance?
No. A prior overdose reversal is not a disqualifier, a red flag, or something your insurance will hold against you for MAT coverage. It is one of the clearest clinical indications for starting Suboxone or a long-acting buprenorphine injection. Your records are protected by HIPAA and 42 CFR Part 2, which means no employer, family member, or outside provider sees anything without your written consent.
How quickly can I start treatment?
Most Jackson County, AL patients are seen within the same week. Call 423-498-2000 or request an appointment online. Many patients begin Suboxone on their first visit; Sublocade and Brixadi injections are ordered during the first visit and administered at a short follow-up. If you are in withdrawal or close to it when you call, we will work to get you in the same week.
I live in a small town — will my treatment be confidential?
Yes. All treatment is protected by HIPAA and 42 CFR Part 2 — the strictest federal privacy standard for substance use treatment. Records cannot be shared without your written consent, including with family, employers, or other providers. For Stevenson patients concerned about running into a neighbor, the clinic is across the state line in Tennessee and 45 minutes away; the geographic separation itself is part of why people drive here rather than seeking care locally.
Can I do follow-up appointments from home?
Yes, and for a Stevenson patient this is usually the single most valuable piece of the arrangement. After your initial in-person evaluation, many follow-up visits can be conducted via secure, HIPAA-compliant telehealth from your phone, tablet, or computer. Combined with monthly Sublocade or Brixadi, you can often reduce the in-person trip to once every four weeks.
Do I need to stop using opioids before my first appointment?
You do not need to be completely off opioids before coming in. Your provider will evaluate where you are and guide you through a safe transition onto Suboxone. In most cases, you should be in early withdrawal (usually 12–24 hours since last use of short-acting opioids, longer for methadone or fentanyl) before your first dose — your provider will explain exactly what to expect and time the first appointment accordingly.